Article 1: About Us
Isekai Goods is operated by Artemis Goudou Gaisha, a registered company in Japan. We specialize in collectible cards, figures, plush toys, and anime-related products.
- Company Name: Artemis Goudou Gaisha
- Brand: Isekai Goods
- Address: Ikuno-ku, Tatsuminaka 2-15-11 601, 544-0013, Osaka, Japan
- Contact: support@isekai-goods.com
By placing an order, you agree to these Terms and Conditions. If you do not accept these terms, please do not use our services.
Article 2: Products and Ordering
Product Information
We provide accurate product descriptions and images. Minor variations may occur due to manufacturing processes. Product details may be updated without prior notice.
Order Process
Add items to your cart and complete checkout with your shipping and payment details. You will receive an order confirmation email, but acceptance occurs when we process payment and ship your order.
Order Management
We reserve the right to cancel orders for:
- Pricing errors or stock unavailability
- Security concerns or delivery restrictions
- Force majeure events
Canceled orders receive full refunds within 7-14 business days.
Identity Verification
High-value orders may require identity verification. All information is handled confidentially per our Privacy Policy.
Article 3: Order Cancellation
Customers cannot cancel an order themselves once it has been placed. If you wish to cancel an order, please contact our customer support at support@isekai-goods.com as soon as possible.
We reserve the right to accept or decline cancellation requests based on the order status and processing stage.
Please note that PayPal transaction fees are non-refundable, even in case of order cancellation or refund.
Article 4: Pricing and Payment
Prices
All prices are in Japanese Yen (JPY) including applicable taxes. Currency display options are for convenience only. Final transactions process in JPY or your local currency via PayPal. Currency conversion fees may apply based on your PayPal settings.
Prices may change without notice, but your checkout price is guaranteed unless canceled due to pricing errors.
Payment Methods
We accept PayPal and credit/debit cards (processed through PayPal). All transactions are secured through trusted third-party platforms. We do not store payment information.
Article 5: Shipping and Delivery
Shipping Services
Orders ship via JP Post, DHL, FedEx, or Yamato Japan depending on destination and selected method. Shipping costs are calculated at checkout and paid by customers.
Delivery
Delivery times are estimates only and not guaranteed. International customers are responsible for customs duties, taxes, and fees. We are not liable for customs delays or additional costs.
Article 6: Returns and Customer Service
Damaged or Defective Items
Contact us within 7 days at support@isekai-goods.com with clear photos for any damaged or defective items. We will determine the appropriate resolution.
Customer Support
We respond to inquiries within 48 working hours. Refunds are processed within 7–14 business days after confirmation. Original shipping fees are non-refundable.
Article 7: Product Liability and Warranty
Products are sold as-is without general warranty unless explicitly stated. For defective items, contact us within 7 days for appropriate resolution under Japanese consumer protection laws.
We reserve the right to cancel orders if products become unavailable. Product descriptions are kept current, but we accept no liability for minor inaccuracies.
Article 8: Intellectual Property
All website content including text, graphics, logos, and software is protected by Japanese and international copyright laws. Reproduction or distribution without written consent is prohibited.
Article 9: Privacy and Data Protection
Personal data is collected solely for order processing, shipping, and service delivery. Full details are available in our Privacy Policy.
Article 10: Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from website use or product purchases, to the maximum extent permitted by law.
You agree to indemnify Isekai Goods from claims, damages, or expenses resulting from your use of our website or breach of these terms.
Article 11: Third-Party Services
Our website may contain links to third-party sites provided for convenience. We are not responsible for their content, security, or practices.
Article 12: Service Interruption
We reserve the right to suspend or discontinue services without notice for:
- System maintenance, security checks, or emergencies
- Natural disasters or unforeseen circumstances
- Technical or operational issues
We accept no responsibility for damages from service interruption.
Article 13: Updates to Terms
These Terms and Conditions may be modified at any time without prior notice. Continued use after changes constitutes acceptance of updated terms.
Last updated: June 22, 2025
Article 14: Force Majeure
We are not liable for delays or failures caused by events beyond our control, including natural disasters, wars, pandemics, or supply chain disruptions.
Article 15: Governing Law and Jurisdiction
These Terms are governed by Japanese law. Disputes will be resolved amicably when possible, or submitted to the competent courts of Osaka, Japan.
Article 16: Contact Information
For questions about these Terms and Conditions:
- Email: support@isekai-goods.com
- Address: Ikuno-ku, Tatsuminaka 2-15-11 601, 544-0013, Osaka, Japan